hackney council repairs

Now over 55% users of the service are able to book straightforward repairs and appointments online, 24/7 . If you are reporting an external or communal area repair, you must report the repair via telephone. Given the nature of an investigation into staff behaviour and to ensure we comply with data protection rules, it may not be possible to keep you fully informed of any outcome or specific action taken against a member of staff. It also allows them to book appointment slots for more simple repairs at a time that suits them. Around half of. We are responsible for maintaining and repairing the structure and outside of your home and any fittings we have provided. Windrush grants fund events for 75th anniversary celebrations, Strike action for teachers in England on 27 April and 2 May, More new play areas, a resurfaced 3G pitch and refurbished toilets for Hackneys parks, Learn how 1980s people power saved a Shoreditch hospital from closure in Hackney Museums latest exhibition, Hackney marks 30th anniversary of Stephen Lawrence's death, Celtic FC Foundation and Hackney Council team up for refugee football tournament. 0345 257 7520 The campaign was organised by Hackney Health Emergency, and supported by local trade unions, the London Borough of Hackney, political parties, the Community Health Council and residents. Thats fewer calls, more resident booked appointments and less pressure on the call centre. Contact us if your shop accepts refills and youd like to be listed on ourmap. I had to leave in order to fulfil my educational commitments. - is an enhanced version of the system that was in place before the cyberattack. Intersex-Inclusive Pride Flag by Valentino Vecchietti is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. If you are a member of the public and do not feel that this duty has been met, then you can complain using our complaints procedure. Our DIY repair videos provide tips for home repairs that you can carry out yourself. Thanks to the additional resources we have brought in and the commitment of our teams we are on course to have undertaken all the outstanding repairs by July. The Council has also launched a service where all reports of leaks are responded to by at least the close of the following day after they had been reported. If youre interested in composting at your school, this free guide could help you: View composting at school guide (PDF 1mb). After user testing and analysing the data, the service was iterated and improved further. "@Chewing_The_Fad Hi, the email [email protected] seems to be working. This process can be a continuous cycle. This system will mean that people will be able to log their non-emergency repairs with us at any time of day or night every day of the year rather than having to wait for our repairs contact centre to open. When you attend a clothes swap shop you give us your unwanted clothes and receive a token in return. We will attend an immediate repair within two hours. Work will start on refurbished play areas in four Hackney parks later this year - after the Councils Cabinet approved funding for new swings, slides, roundabouts and adventure play in Hackney Downs, Clapton Common, Stonebridge Gardens and Well Street. Only council tenants can report a repair online. Tropical Isles- A photo exhibition exploring and showcasing personal stories of Hackneys first-generation Windrush and their families plus a Q&A. Were proud to be part of Eat Like a Londoner, a first of its kind food platform for Londoners. We operate a 24 hour response timescale for heating and hot water breakdown repairs between 1 November to 30 April. Weve teamed up with GetComposting to offer discounted home compost bins. The dxw newsletter is a regular update on what we've been doing and thinking about. Request a repair Before you start To request a repair for a communal area, please call customer services 0208 356 3691. ! 0113 212 0687 Repairs Hub. The additional staff we are bringing in to bolster the capacity of our repairs service is just part of our continued commitment to delivering a high quality service for our residents. Anyone wanting to report a repair or find out how their request is progressing should call 020 8356 3691 (Mon-Fri 8am-7pm; Sat 9am-1pm). Their journey has been long and difficult, but the Lawrence family's resilience did not falter. As part of this work, we wanted to make it easier and simpler to understand the ongoing performance of Report a Repair. See below details on how you can help. They can book appointments for simple repairs themselves at times that suit them. In that short space of time, we were able to understand how the service was performing, test the service with users, decide what improvements we could make, make the changes, and provide the infrastructure to support future improvements. Collect it in a water butt and you can have your own mini reservoir for watering your garden. Tel:0300 061 0614 (8.30am-5pm, Mon-Fri) That means freeing up time for a busy call centre agent to process more complex cases. More. Please note that you cannot complain about someone under this duty because of the persons accent, dialect, speech impediment, manner or tone of communication, origin or nationality. Its an issue that we take extremely seriously and have outlined an action plan to tackle the issue in homes across Hackney. 6617101. This page introduces our initiatives to help you reduce, reuse and repair. 6617101. 1 King's Cross Bridge You can also use the call back service you will receive a call without losing your place in the queue). Condensation is the moisture build up caused by everyday activities such as cooking, showering/bathing and drying clothes indoors. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council. People waited less than three minutes for an emergency call to be answered, while overall people waited on average 17 minutes to speak to an advisor. In doing so, we risk repeating the patterns of failure that have meant that the Lawrence family will never see full justice for their son, with only two of his killers having been convicted after 18 years.In Hackney we are committed to becoming an anti-racist organisation and have publicly shared the journey we have been on over recent years. An officer will be asked to respond to the matters raised and their decision will be final. An example of a normal repairwould bereplacing tap washers. It sets out the challenge for all institutions to focus on what needs to change in their systems, structures and culture. Whilst 30% of the repair reports not requiring a call is positive, the majority of repairs still needed a call-back from the call centre. Examples of emergency repairs include: We will attend to an urgent repair within 5 working days. We want to learn from our mistakes and so we can prevent similar problems in the future. The Dextrous Web Ltd is a company registered in England & Wales, No. A new small temporary exhibition at Hackney Museum looks at Hackney Health Emergency, a successful people-led campaign to save St Leonards Hospital in Shoreditch from closure in 1983-84. There is a reusable nappy community that organises events and provides support. Please note that we cant usually look at a complaint if you have left it for an unreasonable amount of time. "dxw" is a registered trademark. The charitable arm of Celtic FC, the Foundation have now operated consistently since 2013 in various parts of London, but principally centred on the East End of the city.Anyone who would like more information on Celtic FC Foundation projects in London, please [email protected] Celtic FC FoundationCeltic FC was formed in 1887 by an Irish Marist Brother, Brother Walfrid, to raise funds and food for the poor and the needy in the East End of Glasgow. BetaThis is our new website design - it's work in progress.Tell us what you think, your feedback will help us to improve it. To report a non-urgent repair, tenants can: Call 020 8356 3691, Monday to Friday, 8am-7pm; Saturday 9am-1pm Use our live webchat service at hackney.gov.uk/repairs, Monday to Friday, 9am-4pm. 2008 - 2023. Beta This is a new service - your feedback will help us to improve it. Pulling the data from the service, we created Hackney Councils first real-time performance dashboard. This will restrict new mould growth, throw away any cloths you have used to clean the mould, clothes that have mould growing on them should be dry cleaned and carpets with mould on them should be shampooed, rising damp moisture from the ground into the walls of buildings which results in structural damage. Damp and mould in privately rented properties, inspecting all reports of damp and mould within five working days, setting up a dedicated hotline in our repairs contact centre to speed up getting issues of damp and mould reported. This scheme is delivered in partnership with Forest Recycling Project. Learn more about the sharing economy, how you can make money from what you already have, and how to reduce your impact on the planet. While there is still work to do, the clearing of the pandemic backlog, while improving resident satisfaction, is an important marker in delivering on our ambitions and meeting the needs of our residents. Beta This is a new service - your feedback will help us to improve it. 81 Aldwych Before you report a heating or hot water system repair, you should: If you need help with your energy bills, see energy costs advice help with the rising cost of living. Hackney's ambition for housing. Find out more about the exhibition and event at Hackney Museum www.hackney-museum.hackney.gov.uk, On the 30th anniversary of the murder of Stephen Lawrence, Cllr Carole Williams, Cabinet Member for Equalities, reaffirms Hackney's commitment towards becoming an anti-racist borough and creating a more inclusive and equitable society for all:"Today we celebrate the life of Stephen Lawrence who was murdered at the age of 18, in an unprovoked racially motivated attack 30 years ago, and we remember both the horrific circumstances and inadequate response taken to this unacceptable tragedy.The profound impact of Stephens senseless murder has been felt across the whole UK. The investigation will usually take up to an average of 10 working days, where a complaint is complex and likely to take longer than 10 working days, we will inform you of the need for an extension as soon as we can, usually within 5 working days of logging the complaint, we will discuss the problem with you to understand what solution you are looking for. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackney's first real-time performance dashboard. Examples of immediate repairs include: We will attend an emergency repair within 24 hours. View our annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice. We wanted to find a way for the Council to understand the ongoing performance of Report a Repair, so we created Hackneys first real-time performance dashboard. Please sign in with your Hackney email account. The statement is clear that the Macpherson definition is still relevant today. Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email [email protected] Opening times Mon to Fri: 9am - 5pm If your repair is not an emergency, call during our office opening hours: If you can smell gas, report it immediately to the Gas Emergency Service on 0800 111 999 or via textphone (minicom) on 0800 371 787. Early data showed that 30% of repairs reported in the online service didnt require a call to the Repairs Contact Centre, with residents successfully booking their own appointments. Concerns stemming from a recruitment exercise should be sent to:[email protected]. 0345 257 7520 You can report emergency repairs 24 hours, 7 days a week. This allows live monitoring of the service showing the type and amount of repairs getting reported and helps the team decide how to keep improving the service. We do our best to give you great services, but theres always room for improvement. If you have a complaint, please let us know and we will do our best to resolve the issue. 36-38 The Calls We will work to the agreed complaints process and address all other issues raised in the agreed timescales. Please contact the repairs department on 020 8356 3691 for required repairs" Hackney Council's cabinet member for planning, Guy Nicholson, said the hack had affected services residents relied on, including by disrupting the ability of the council to process land. We can also advise you on setting up a school composting scheme. To view the Capital Update Report to Cabinet, visit: https://hackney.moderngov.co.uk/documents/s83154/April%202023%20Capital%20Update%20Property%20Disposals%20Acquisitions%20Report.pdf. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. Save money, stay hydrated and prevent plastic pollution at the source by using the free Refill app, or look for the Refill droplet in shop windows. @NHSHomerton. Therefore, our complaints procedure cant deal with such matters. if your complaint covers more than one issue there may be a need to handle them as separate complaints. Help us move to a circular economy by reusing, sharing or trading items you no longer want or need. It is an important part of the Councils commitment to delivering a first class repairs service to people living in Hackney Council homes across the borough. Thats a 25% decrease in the number of calls required and makes up the majority of repairs being reported. 0113 212 0687 Home team Djurto Londom were crowned champions after a hard-fought final against Hackney x CFC Foundation Blues last Saturday 15 April. Select a security question and type in an answer to it (one you will remember as you will need it to access this form again if you save it) then. For other emergency repairs such as no water, leaks, no heating or hot water, blocked drain please call customer services 0208 356 3691. Leeds, LS2 7EW directing more of our housing budgets into underpinning our work to combat damp and mould for our council homes we are already investing an extra 1m which includes expanding our repairs service to provide a swift, more focused response. Ewelina, former Head of New Build Property Management at Hackney council, talks about dxw's work to build a new online system for housing repairs, and how it supports the council's ambitions for social housing. Our existing and new staff have worked hard to tackle the backlog caused by the pandemic and I thank them for their efforts. We aim to respond at this stage within an average of 20 working days. Browse the rails and use your token currency to exchange for new preloved items. You can take some simple steps to reduce condensation, helping to prevent damp and mould. The Dextrous Web Ltd, trading as dxw. Working with residents we will be developing our new repairs charter in the next few months, outlining what people should expect from the repairs service. Subscribe http://www.hackney.gov.uk Home Videos Shorts Live Playlists Community. The exhibition, 1980s People Power - The Campaign for St Leonards Hospital, co-curated with members of Hackney Health Emergency, marks the 40th anniversary of efforts to save the buildings, which served as a general hospital until 1984. The Council receives around 80,000 requests for repairs a year. Mould is a living organism and must be killed to remove it. Hackney Councils drive to continually enhance its housing repairs service has taken a big step forward with the clearing of the backlog of repairs built up during the Covid-19 pandemic. If the call is outside of normal office hours our emergency repairs team will deal with it in the same way. We havea duty to ensure that anyone working for the Council in a public facing role must be able to converse at ease with customers and provide advice in accurate spoken English. There is a reusable nappy community that organises events and provides support. Based on what we learnt, we designed and implemented some changes to the service. You can also find information about planned works that we carry out from time to time to keep our buildings in good condition. In response, the Council reiterated our calls for the force to accept that it is institutionally racist. Join Loanhood for one-to-one guidance. Item details. In beta, we developed and launched Report a Repair and made it available more widely to real users. The Dextrous Web Ltd, trading as dxw. A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. The overall customer satisfaction with how the Council handles repairs calls was 70.3% for the period July 2021 to July 2022. "@DaiaidDai @OCONNOR_KJ @mayorofhackney Hi. Hackney . Throughout the pandemic our teams worked tirelessly to deliver a repairs service to our tenants. While the Council still has outstanding repair jobs to complete, none of them date from before the start of this year. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home. If your school is open, its important that you still send your child to attend. Great place to work. The early data showed that 30% of repairs reported in the service did not require a call to the Repairs Call Centre with the residents successfully scheduling their own appointment. We will attend to a normal repair within 21 workingdays. The results have been immediate. Where further repair work is necessary, a follow-up visit will be arranged to complete the repair. All rights reserved. Local Government Ombudsman Thousands of people signed petitions, contributed money, took part in marches and demonstrations, attended local benefit concerts and even held a torch lit vigil to show their support. Anyone wanting to report a repair or find out how their request is progressing should call020 8356 3691(Mon-Fri 8am-7pm; Sat 9am-1pm). @hackneycouncil. The council's repair service achieved an overall satisfaction of 68.3% in July 2022 compared to 58.5% in June 2022 and 56.9% in May 2022. Your school will let you know directly if affected. Hackney Caribbean Elderly Organisation- An open day to mark the 75th anniversary of Windrush and to raise awareness of health issues experienced by the African Caribbean community, featuring art, drama and exercise/healthy living workshops. As part of its efforts to clear the backlog the Council invested an additional 1 million into its repair service to recruit more staff to carry out the range of repair work needed more quickly, as well as call centre staff to provide tenants a more responsive service when calling with repair issues. . Tel:0300 111 3000 for support with contraception, health and wellbeing, healthy eating, drugs and/or alcohol and much more. Join this fun-filled, family-friendly day full of workshops, eateries, stalls, activities, demonstrations and more. The following tips can help toprevent condensation: For advice on saving energy and keeping your home warm, contact the Hackney SHINE advice line on0800 281 768. Hackney Council-managed homes those of any other social landlord private rented homes This includes: inspecting all reports of damp and mould within five working days setting up a dedicated. dxw and Hackney reconvened in May to evaluate the data collected since February and improve the service. dxw Workshops: Story Mapping with Leanne Coker, Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Yet rather than succumb to this despair, we are turning our grief into action. If you own the property, please see our leaseholder contact details page. are moving! It can affect roofs, doors, ceilings and walls and unlike rising damp, can happen at any level, cold bridging is where due to the design of the building there are specific cold spots created, for example a concrete floor extends out to an external concrete balcony, Monday, Tuesday, Thursday, Friday 9am to 5pm (telephone), You can call outside office hours to report emergency repairs. They will also be able to select a time for a member of our repairs team to visit their home to either carry out the repair or investigate what steps are needed to fix the issue. The digital service makes it easy for residents to book repairs, but for the council, it can reduce the number of calls going in and out of the Repairs Contact Centre; a crucial but overburdened part of the Councils infrastructure. SAINT- A 5 minute film and evening with Leroy Logan MBE, a former police superintendent in the UK who was a founding member and chairman of the Black Police Association and a member of St John at Hackney. We are constantly looking at ways of making it easier for the people living in our homes to contact us with any concerns and issues they have. They can book appointments for simple repairs themselves at times that suit them. Items are assessed and categorised based on recommended retail price (RRP) and condition. 36-38 The Calls I am asking anyone who reads this to think more deeply about what institutional racism is. "@jaycey_ Hi. . "dxw" is a registered trademark. Around 85,000 litres of rain falls on the average house roof every year. If an emergency you can call 0208356 3691." You can donate at the following locations: We are hosting our annual Sustainability Day at Hackney Town Hall, and Hackney Service Centre on Sunday, 2 July, from 11am to 4pm. In June, 83 per cent of the repairs due to be completed that month were finished on time - the highest percentage since October 2021. The Macpherson Report into the police investigation of the killing found that it had been marred by a combination of professional incompetence, institutional racism and a failure of leadership. Last month, Baroness Casey published a damning report which once again found that there was institutional racism in the Metropolitan Police. Our repairs telephone number is 020 8356 3691. From Wednesday 19 April, find them at Clifden Centre in. Uprising Community Club- A street party to showcase and celebrate the 75th Anniversary of Windrush, including music, poetry, dance, food, a puppet show and a fashion show. Requests for repairs to communal areas should also be made through the repairs contact centre. 1 King's Cross Bridge If you detect a leak you should contact our repairs centre on 0208 356 3691. It is designed to help make it as simple as possible for people to report issues in their home as part of the Councils investment in continually enhancing its housing service for its tenants and delivering a safer Hackney for all. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. Customer Service Officer (Former Employee) - Hackney, Greater London - 9 February 2021. As time goes on, Report a Repair will then get better and better, and the number of calls going in and out of the call centre will continue to decrease. In such cases, the usualcomplaints procedurewill be followed, butthere are also separate processes governing these issues which may include the involvement of human resourcesand a review by our code of conduct officers. These acts of reuse help our community and reduce waste. To request a repair for a communal area, please call customer services 0208 356 3691. You can find the latest information about which schools are affected, where and when we know them, on the Hackney Councils website, at education.hackney.gov.uk/school-closures. Celtic FC Foundation has a historical connection to London, and the East End in particular, that dates back many years, and continues to the present day. If we do need to do this, you will be kept fully informed. Report repair see https://t.co/KvlP0BGD2c https://t.co/mrKNVXr28L" / Twitter We are a proudly inclusive organisation, and strive to be an ally of the LGBTQIA+ community and the movement towards equality for all marginalised people. The donation period for March 2023 is between 1 and 29 March 2023. You can donate toys in good or excellent condition including: All toys must be clean and in a reusable condition. You might choose this option if youve recently had a clear out or have a large number of unwanted clothes to donate. The Amity Project London- Events organised for residents aged 60+ living at sheltered accommodations across Hackney to celebrate the 75th anniversary of Windrush, including sing-a-longs, dances and story sharing. Now that Hackney Council and the Repairs team have access to a live dashboard, they can monitor real-time service performance and continue to iterate it. London WC2B 4HN We are collecting warm coats to give to residents in need. Over 55% of the users of the service are now able to book repairs online and more resident booked appointments means more time freed up for council staff to provide additional help to people who need it. On occasion, and in communication with you, we may pass a stage 2 request back to stage 1. If youd give it to a friend, you can bring it? Residents who have a leak or other potential emergency repairs should still contact the repairs contact centre on 0208 356 3691 to ensure it is dealt with promptly to avoid them causing danger to their health or damage to their home. Now Council tenants can report a repair online at a time convenient for them and book a time for a visit by a repairs officer rather than having to wait for the Councils repairs contact centre to be open. To do this, it engaged us to work in partnership with FutureGov. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. In alpha, our team worked with the Repairs Contact Centre, staff and residents to understand the user needs of a new online service. Anything you once valued or will be valued by someone else. People living in Hackney Council homes can now report non-emergency internal repairs to their home 24 hours a day, 365 days a year, thanks to a new online system launched by the Council.. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough.

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